Contenuto del Corso
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0 Introduzione alla Masterclass
0.0 Introduzione alla Masterclass
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0.1 Il senso del tutto – Stress & Fiducia
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0.2 La Fiducia: dal soggettivo all’oggettivo
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1 Marketing Odontoiatrico
1.0 Come distinguersi ed attirare nuovi pazienti
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2 Il controllo di gestione
2.0 Introduzione al modulo
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2.1 Il tasso di accettazione
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2.2 La media del preventivo
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2.3 Gli Sconti Erogati
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2.4 I Preventivi in Stand by
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3 Accoglienza telefonica
3.0 Introduzione al modulo dell’accoglienza telefonica
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3.1 Chiamate Inbound & Outbound
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3.2 I 9 Step procedurali per una chiamata efficace e professionale
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3.3 La gestione delle chiamate in uscita di prima visita
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3.4 Parole Rosse & Verdi
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3.5 La gestione del tempo in fase di chiamata
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3.6 Il messaggio di cortesia
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3.7 La video presentazione
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4 Accoglienza in studio
4.0 Introduzione al modulo
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4.1 La sala accoglienza
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